Online Terms & Conditions

Contract Policy 

  • Delivery within 7 days. 
  • Order cancellation via customer service within 48 hours. 
  • 2 years warranty.
  • 14% value-added tax.

Return Policy
In terms of refunding products, Elhelow Group applies customer protection agency policy for 14 days.

  • Option 1: Customers may return the products to one of our showrooms.
  • Option 2  : the customer will pay shipping fees for returning products within their home/company.

After ensuring that the product is in its original state without any damage, refund will occur within 14 days.

Replacement
In case of product replacement, customer must pay for the replacement product first with the sole payment for packing fees. 

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